Terms & Conditions

Booking Confirmation

All reservations are subject to availability and are confirmed only after receipt of the required deposit and written confirmation from RLV Limo. Reservation details, including pickup time, locations, service duration, and vehicle selection, must be verified by the client prior to the scheduled service date.

Deposit Requirements

A 50% deposit is required to secure a booking. Reservations are not guaranteed until the deposit has been received and confirmed. The remaining balance must be paid before the start of the service unless otherwise agreed in writing.

Payment Terms

Payments may be made using approved payment methods, including secure online payment links, credit cards, e-transfers, or other methods accepted by RLV Limo. Additional charges incurred during the service may be invoiced separately.

Service Duration

Service begins at the scheduled pickup time and ends at the agreed completion time. Any additional time requested by the client may be charged at the applicable hourly rate and is subject to vehicle availability.

Additional Stops and Route Changes

Additional stops, route modifications, extended waiting periods, or itinerary changes requested after booking may result in additional charges.

Passenger Capacity

The number of passengers must not exceed the legal seating capacity of the vehicle. RLV Limo reserves the right to refuse service if passenger limits are exceeded.

Child Safety Seats

Clients are responsible for providing child safety seats where required by law. Drivers may refuse transportation if appropriate child restraint systems are not available.

Vehicle Substitution

RLV Limo reserves the right to substitute a vehicle of equal or greater value if unforeseen circumstances, maintenance requirements, or operational issues prevent the originally scheduled vehicle from being used.

Vehicle Care and Cleanliness

Passengers are expected to treat the vehicle respectfully. Excessive mess, stains, spills, damage, smoking violations, or biohazard cleaning requirements may result in additional charges.

Passenger Conduct

Clients and guests must behave respectfully toward drivers, staff, and other passengers. RLV Limo reserves the right to terminate service without refund if passenger behavior creates safety concerns or violates applicable laws.

Alcohol and Illegal Substances

Alcohol consumption is permitted only where legally allowed. Illegal substances are strictly prohibited. Any violation may result in immediate termination of service.

Smoking Policy

Smoking, vaping, cannabis use, and the use of tobacco products are prohibited inside all vehicles.

Lost and Found

While every effort will be made to return lost items, RLV Limo is not responsible for lost, stolen, or forgotten personal belongings.

Limitation of Liability

RLV Limo is not responsible for delays caused by traffic conditions, weather, accidents, road closures, mechanical failures beyond reasonable control, or other unforeseen events.

Force Majeure

RLV Limo shall not be liable for failure to perform services due to circumstances beyond its reasonable control, including severe weather, natural disasters, government restrictions, strikes, emergencies, or public safety concerns.

Agreement

By booking and using RLV Limo services, the client acknowledges and agrees to these Terms & Conditions.